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How do I return an item?

Warranty And Return

Warranty Terms:

1- General terms:

--All the items are with warranty for 60 days since the package arrived.

--Please contact us with the details of problems once you got any problem.

--If a replacement isn't available, a full refund or credit in new order will be given;

-- All the defective items have to reach us within 60 days.

--Besides, we are not responsible with any damage during installation or defective caused by personal factor.

--All the products with physical damage will be void of warranty.

2- Smartphone screens technical tips:

We all know that the electronics are very fragile and easy to break, so technician must be very careful to handle the test and installing, we suggest customer to make a simple test before real installing:

More tips:

A- Test before installation:

When testing, do not remove any protective film or tags. Please pay attention to the problem of static electricity.

Before attempting any repair, be sure to ground yourself is an ESD (electro static discharge) strap(search it with code#WP0107G043). This will prevent static electricity from damaging the electronic components within the phone. Such as phone screens, static may cause lines on the display.

B- Simulates testing:

Simulates testing means motherboard and screen were connected 100% completely, power on, test the digitizer and display function, then the simulation finished.

If test OK, please install it. If it doesn’t work well, please make record and contact us at the very first time.

Please DO NOT force it to be installed in mobile phone. We will not be responsible if the mobile phone is damaged during installation

C- Do not over-bend cable:

Please make sure display cable not been over-bend. Over 90 degrees bent will cause black display.

3- Warranty Exceptions:

A- Over 60 days warranty after package receiving;

B- Products with obviously physical damage, such as cable tear, glass broken, glass scratch, paint off, or display damaged;

C- Products was damaged during assembling or disassembling;

D- Products not from ours(We have complete marking system with our own products, you can ask our salesman for details;)

Returning Policy:

1- Items must be returned in the same condition as shipped, or at least safe enough packing method, to avoid any damage during delivery;

2- All items have to be with our sign or stamp which is very important evidence for warranty(To avoid any waste of time for you, cause products not from us are out of warranty); If you don’t know how to distinguish, please contact our salesman for details;

3- Any non-DTCellParts products will be returned or disregard.

4- Our return shipping address:

DT E-Commerce Corp
1101 Pecan Street W, Suite #11
Pflugerville, Texas 78660

5- All Returned item is only for store credit.

Missing Items:

If anything missing, please contact us immediately after you receive it.